It is our mission as a company to make sure you are 100% satisfied. If you have any questions or issues with your order please don’t hesitate to call our customer service associates.
You can help us out by reading your confirmation carefully before your mat is produced to ensure that your personalization is correct.
REQUIREMENTS FOR A REPRINT OR EXCHANGE
If the issue is our mistake, poor quality, mis-spelling, wrong color, etc. We will reprint and ship the item at no charge.
Before we can reprint we need you to take a digital picture and email it to firstname.lastname@example.org. In the email outline your concern with the quality or highlight the error so we can quickly ascertain the problem.
REQUIREMENTS FOR A REFUND
If the item is personalized we cannot give a refund, we can exchange the mat for another of similar value. See exchange policy above.
If your mat is not personalized the policy can vary. Please call us at 800-899-0620 and we can look up your particular mat and let you know the steps needed to return it for a refund.
Only the cost of the mat itself will be refunded, minus any shipping or restocking fees.