Returns

We offer a 100% customer satisfaction guarantee. If you have any questions or issues with your order please feel free to contact our customer service associates. We stand behind the products we sell and strive to make your buying experience a pleasant one.

Phone: 1-800-899-0620
Email: customerservice@personalizeddoormats.com

Returns
Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@personalizeddoormats.com and send your item to: 134 Baywood Ave Longwood Florida US 32750.

Shipping
To return your product, you should mail your product to: 134 Baywood Ave Longwood Florida US 32750

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.








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Welcome to Loyalty Points

Earn points with each order. Redeem accumulated points for merchandise. The more you purchase the more points you earn. You automatically migrate from Bronze, to Silver, to Gold and earn even more points along the way. Loyalty Points just one more reason to shop in our store.

Earning and redeeming Rewards Points

$1
Earns you
0.5
$1
Redeems to
100

Ways you can earn

  • Product Purchase

Learn more about our program

PDC - Loyalty Program